Well if you haven't worked it out by my user name, not much that I'm about to write will be favourable towards Jayco, my caravan and in parts - Jayco Nowra/RV Centre.
Any sort of advice about what I should do would be much appreciated if you take the time to read on and respond?
Firstly, I am sure that there may be some, maybe a few satisfied happy Jayco customers out there some where but I have not come across any in the six months I've lived and travelled around the east coast of NSW in this P.O.S.! This is purely what I have experienced and hope that no one takes anything I written personally. Except for Peter Manning of Jayco Head Office.
We purchased, as per our contract of sale, an Expanda 21.64-1 OB.15EX. The contract was signed December 2014 and delivery of the van was also
late in April 2015 as it was due in early March. Delivered was a 20.64-1 OB.15EX without any sort of explanation!
I believe that that is a breach of contract?
Good points;
- Looks great from the outside with the decals and design. We get many compliments on how it looks.
- Caravan houses all 7 of us quite well.
Bad points;
- Wrong mattresses were delivered - old style that had two different thickness mattresses zippered together
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- Mattresses are so uncomfortable that my wife and I have had many chiro appointments, massage therapy and now have 3 bed toppers to take away the stiffness.
- There was no cover for the gas bottles - delivered 4 weeks later with correct mattresses well after our first trip
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- The slide-out window screen did not work properly
- Two cupboard doors didn't open due to incorrect lock installation. Now we have extra screw holes where the locks were repositioned from
- Water leak over the main bed - two failed attempts by Jayco Nowra at their RV Centre & finally fixed 25th January 2016 with my help onsite at Bendalong 6 months after it was first reported
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- Massive water leak coming out from the underside of the slide-out where the battery management system is located, under the fridge and from the outside corner of where the vanity is located and even from under the toilet. Still not fixed as Jayco Nowra can't find the entry point! Serious concerns with cupboards rotting out at a later date.
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- LED lights on the roll out awning failed on our second outing.
- The AC unit does not cool which really sucks during the recent hot days we've been experiencing. Often cooler outside than in. Super uncomfortable at night.
- Water leak under the vanity from the HW hose where the vanity shelf now needs replacing
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- Water leak under the kitchen sink from the water filter causing underside of kitchen cupboards absorbing water. Once again serious concerns about cupboards rotting out at a later stage.
- The manual wind-up lever for the antenna exploded in my hands.
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- The trailer plug wiring was exposed - Jayco Nowra attempted the repair only to stuff up and the trailer plug melted and fused to my new Hilux trailer plug. Both had to be replaced.
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- Both privacy curtain rails to the main beds either end are pulling out due to crappy undersized screws
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- One of the drop down stabiliser legs seized up and Jayco Nowra replaced it with a shorter one??
- Wondered why the smoke alarm never went off whilst cooking in the caravan so I thought I'd investigate - Battery was still wrapped in plastic. Lucky there wasn't a fire in van with the whole family in it!
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- Many of the screw cover caps keep falling off as they were never installed correctly.
- Big blob of silicone located on the shower flick-mixer
- Many areas of careless poor finishing and poor workmanship by Jayco such as silicone smears, pencil marks, dirty smudge marks etc. Just showed a lack of care and pride in your own work.
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I've worked hard to raise the funds ($65k) for this caravan and spend a lot of time in it for work purposes. I purchased the van with the hope to take the family around Australia in it but really I don't have the confidence in the build or the manufacturer to attempt it with the issues I've had so far. God knows what could go wrong with some serious caravanning.
Yes, everything is under warranty so far and Phil (the owner) from Jayco Nowra is doing his best to appease my issues but he has a real lack of support from his workers (can't call them tradesmen) in the RV Centre and more importantly Jayco head office. I actually feel sorry for Phil. Peter Manning, the head of warranties at Jayco head office, refuses to return my calls or emails even after he promised to ensure that he would personally look after everything. Pfft!
My real concern is that I still have warranty issues and even wet cupboards due to the major water leaks that will start rotting well after the warranty period is over in April and I will be left to deal with all that goes wrong.
Overall, to say that I'm disappointed with my caravan would be an under statement. I HATE my caravan and I HATE Jayco! The caravan has been so poorly put together and the Jayco Customer "Care" is absolutely nowhere! I never have anything nice to say about Jayco and the more and more I mention it to other Jayco owners the more stories I hear about how bad Jayco really is.
I honestly wish I never "upgraded" from my Complete Campsite Camper Trailer. It never leaked and never had any issues. The owners Grant & Jodie Joyce were brilliant to deal with and still recognise us and always say hello and chat with us at the caravan & camping shows. We've had two camper trailers through them and it could be on the cards a third order may be on the way once I sort this out.
