17' Series Upholstery coming apart

[Navman]

Hi everyone! We have an expanda 17.56.1 which is only 8 months old and has been used only a small number of times. We are currently away on holidays now and the upholstery on the seats are coming apart at the seams. Contacted our Jayco dealer who has straight away organised a warranty replacement which is awesome, but am curious to know if anyone else has had any problems with their cushions. We are very careful with our van and look after it so it is not from abuse. Even so I would not expect this to happen after such a short amount of time. Thanks in advance

 

[relgate]

I must say I've never heard of this problem. Must have been a very bad day for the seamstress

 

[Capt. Gadget]

Same, can't remember this being mentioned on the forum before

 

[17triton]

My 2012 17-56-1 has just started to show signs of the stitching opening as well. I hope to get jayco to look at it, it is out of warranty but hope they will come good on it. Just on one of the lounge bases.

 

[dagree]

Hope they do @17triton

 

[17triton]

Hope they do @17triton

Me too mate fingers crossed

 

[Arapiles Campers]

Our van is a 2012 built Expanda and we had used ours about twice and the base of our seat had also started to split quite badly, when I opened up the cushion to check it just looks like they haven't sewn enough seam allowance, Jayco replaced it for us which was great.
As we had been very careful, after only 2 uses you just don't expect something like that to happen.
I hope they can replace yours too.

 

[Chooky]

Ours did the same and has been replaced but unable to get the same material, had to get the same as the back rest. We put it down to maybe when the bases were slipping forward all the time (because of the useless little velcro dots that they use) and part of the mattress was hanging over the edge when being sat on and maybe pulling on that seam. Have since fitted full length of velcro and now they don't move.

 

[gwadir]

Hi @Navman on our 3 month trip last year one of our seats started to do exactly the same I assume, that is split at the point where the flat part of the cushion joins the raised front section if you understand where I mean. Jayco had no dramas replacing both seats and didn't ask for the old ones back so Jackie ripped the covers off, repaired the seams and put the covers back on. Little bit of a job to do but the seam hasn't come apart again and we have 2 brand new seats still sealed in the plastic in the spare room.

Dave

 

[Tayla]

We had exactly the same problem on both seats. We have been very careful with ours also but this holiday the seam has completely separated. Jayco gave us new seat covers at our first service.

 

[Homebrewpig]

We have a 2013 17.56.1 and we have had the same problem of the stitching coming apart, it's like if it's stitched to tight? We took it back to a authorised dealer, who at the start really didn't want to know us because we didn't purchase the van off them. After I informed them that their price originally wasnt in the ball park and a bit of colourful language they took some photos and hopefuly jayco come to the party.

 

[Navman]

Sorry for not replying sooner. Wasn't getting email notifications! We have just returned from our 3 week trip and both seats in the dining area have well and truly come apart. I haven't heard back yet from our dealer but he had CC'd me into an email he sent to Jayco requested that our cushions be remade. I shall give it another week or so and then contact them to see how long. Heres hoping that when we get our replacement that he colour matches the backs ( we have seats and bolsters in same fabric) and that they are stitched properly. I have noticed as they have come apart the the seat cushions are in two parts and then stitched together which I think may be the problem. Doesn't appear to be enough "give" in the fabric. Other than this, love this van!!!

 

[Navman]

Hi @Navman on our 3 month trip last year one of our seats started to do exactly the same I assume, that is split at the point where the flat part of the cushion joins the raised front section if you understand where I mean. Jayco had no dramas replacing both seats and didn't ask for the old ones back so Jackie ripped the covers off, repaired the seams and put the covers back on. Little bit of a job to do but the seam hasn't come apart again and we have 2 brand new seats still sealed in the plastic in the spare room.

Dave

Hi Dave, This is exactly where ours have come apart too! Love the idea about repairing the old ones and having the new ones as a spare. Might try doing that too if given the chance. Guessing they are good to keep for when time comes to upgrade

 

[Navman]

We have a 2013 17.56.1 and we have had the same problem of the stitching coming apart, it's like if it's stitched to tight? We took it back to a authorised dealer, who at the start really didn't want to know us because we didn't purchase the van off them. After I informed them that their price originally wasnt in the ball park and a bit of colourful language they took some photos and hopefuly jayco come to the party.

Good luck! I think it is fair to assume that the upholstery should last a lot longer than this.

 

[Homebrewpig]

Goods news, just heard today that the jayco factory are going to replace the cushion.

 

[dagree]

Goods news, just heard today that the jayco factory are going to replace the cushion.

:encouragement: :encouragement: :encouragement:

 

[ROnEM]

Both our dinette seats in our August 2012 17-56.2 have split right along the seams on this trip. Not good enough after how careful we are with the van and being just over 2 years old.

Will be taking it up with the dealer when we get back home....

 

[Navman]

Ours ended up getting replaced no worries at all. The new cushion covers seem much better and not quite as tight at the joins suggesting a little more fabric was used to allow some give when you sit down. We were within the 12 month warranty period when we claimed but they really should replace them as it is not unreasonable to expect that they should last longer. Best of luck

 

[gwadir]

Hi @ROnEM Jayco had no dramas replacing ours although admittedly we were still under warranty but as @Navman said they should last longer than 2 years. Good Luck :biggrin-26:

 

[17triton]

They knocked me back on mine 6 months out of warranty bit peeved off but not the end of the world. Couldn't be bothered going further but good luck to you.