Off to Page Brothers Jayco...

[leesy]

Well tomorrow is the day.... we head back for some warranty issues to be resolved, number one on the list the terrible and faulty (as far as i see it) inner spring mattresses, we hope to be back on foam soon.
The other biggie, the height, we asked and were told it was the same height as the eagle we had and its 3" lower so looking for an axel under conversion here, not sure of the chances but will discuss vigorously...
mis aligned door, some faulty cupboard and draw latches, poor dust sealing, not hot enough hot water and a few other minor things.
We have always foune Page Bros to be very good so time will tell here!!:fencing:

 

[AAJB]

good luck tomoz hope you get it sorted,

 

[MolongMick]

Good luck with the warrenty issues.
I too don't really like the innerspring mattresses, will be interested to see how things go with you on that issue.

 

[BUSH PALACE]

just remember STAND YOUR GROUND you paid the $$$$$$ and didnt get what you asked 4

 

[Brad]

Good luck. Keen to see the wash up of mattress.

 

[salsimo]

Skye and mike in service at page bros are great to deal with

 

[Pace]

Skye and mike in service at page bros are great to deal with

Absolutely agree 100%.went over and above for us.no affiliation with page bros disclaimer.cheers.

 

[leesy]

Thanks all, seems they have deemed the mattress issues a warranty item! they also felt that the hard on one side soft on the other was not right!! Whooo Hooo, the only problem is they want to replace it with another inner spring... they apparantly dont do a foam for them anymore, the inner is standard.
They did say that they have some at Page Bros themselves and we could work something out, they are still looking inot the height of the suspension but i am not holding too much hope there.
Will update later,
:gossip:

 

[Greg]

Paul,
I hope they dont take the matresses out of another van as my 16.49.4 is sitting there waiting to be picked up.

Greg

 

[relgate]

What exactly was wrong with the mattress Paul?

 

[Brad]

Yep... Thought they would replace it. I have wondered if the way these Jayco outlets work when it comes to replacing parts is that they may have an agreement back with the factory to simply be reimbursed for any faulty parts.

 

[leesy]

Paul,
I hope they dont take the matresses out of another van as my 16.49.4 is sitting there waiting to be picked up.

Greg

Well i hope they dont do that too! I have asked for foam not spring so i will have to wait and see, if innerspring is the only option i will chuck them anyway and have a good foam made by John on the forum who is an Upholsterer and does magic things with items to suit vans!
cheers

 

[leesy]

Yep... Thought they would replace it. I have wondered if the way these Jayco outlets work when it comes to replacing parts is that they may have an agreement back with the factory to simply be reimbursed for any faulty parts.

I get the feeling Brad that the big well known Jayco dealers like Page, Bayswater and Geelong have a fairly open slather to do most things without asking Jayco HQ, i think they would feel for the cost its better to keep the customers happy...
Cheers

 

[leesy]

What exactly was wrong with the mattress Paul?

Both of the mattresses have a soft side and a hard side, the large piece is hard and the smaller piece thats on the inside edge is soft so for the person that is sleeping on the inside position pretty much right on to of the zipper has half hard, half soft and its like sleeping on a step with an uncomfortable zip in your back, even with a mattress topper it was quite pronounced.
We had to buy a 100mm mattress from Clarke rubber when the Alice Springs to put on top of it just to get some decent shut eye!

 

[relgate]

Both of the mattresses have a soft side and a hard side, the large piece is hard and the smaller piece thats on the inside edge is soft so for the person that is sleeping on the inside position pretty much right on to of the zipper has half hard, half soft and its like sleeping on a step with an uncomfortable zip in your back, even with a mattress topper it was quite pronounced.
We had to buy a 100mm mattress from Clarke rubber when the Alice Springs to put on top of it just to get some decent shut eye!

Sounds nasty! We have had some mattress trouble too. What colour is the mattress?

 

[leesy]

Sounds nasty! We have had some mattress trouble too. What colour is the mattress?

Ummmm they are kind of pinky creamy color? well thats what the other half said, have to ask her as i am color blind!!!

 

[leesy]

Well a further update, they told me at page Bros today that they had to have someone from Jayco come and look at the mattresses and they concluded that they were faulty. i think since they have gone into massproduction of these and made them standard they have had issues.
I will give the new ones a crack with the egg shell topper on the couple of days away in a week or so but if i have the toss and turn like the last time they may go on the camp fire!!!

 

[bellabelinda1976]

Hi Paul, This may be of interest to you. We purchased a Jayco Expanda this year and basically dumped the Jayco Mattresses at Baywater Jayco and told them that they were crap quality and of no comparison to the foam mattress we had in our 2010 model. We have fought them and were just given acheque as goodwill. I think if everyone stops just "accepting" the shitty quality of these mattresses it will force Jayco to do something about it. You should ring Jayco head office and follow this through...We outsourced our own mattresses and went to Beds Direct in Eppling. They were brilliant. Hope this helps

 

[leesy]

Hi Paul, This may be of interest to you. We purchased a Jayco Expanda this year and basically dumped the Jayco Mattresses at Baywater Jayco and told them that they were crap quality and of no comparison to the foam mattress we had in our 2010 model. We have fought them and were just given acheque as goodwill. I think if everyone stops just "accepting" the shitty quality of these mattresses it will force Jayco to do something about it. You should ring Jayco head office and follow this through...We outsourced our own mattresses and went to Beds Direct in Eppling. They were brilliant. Hope this helps

We have had a few nights on the new inner spring ones and all is well at this point!
Glad to hear you sorted your out too!!