Loving the van still 8 months on, even with a few after sales issues.
Finally getting the first service done 8 months after delivery, well and truly past the 10,000km mark thanks to some issues with Jayco Sydney –the dealer we order through. Ended up contacting Jayco Nowra (closer to home) to book in and they recommended a approved service centre nearer to us so we didnot have to travel as far (bonus they are alot cheaper).
The list of things to be fixed:
- 3 screws sheared off on the “handles” to open/close the pop top roof.
- Roof comes down one sided need to push to one side as it comes down on the roof from the inside or get a mate to push from the outside – if it comes down by itself cannot get the clips on onside of the van.
- Hot water system need turning up (luke warm no matter how long it has been plugged in for/had the gas fired up).
- Brackets to secure the ladder for the bunk put on upside down and the ladder will not fit.
- Fabric on the buttons of the seat coming off
- Front of draw under the dinning seat pulling off (had to fix so we could use the storage)
I know some are easy fixes but I have been stuffed around with Jayco Sydney and want issues fixed under warranty, let’s see how easy it will be to get these issues fixed.
Does anyone have an e-mail contact for Jayco head office??
Need to send a scan of the invoice given to us at the show and the order form sent with all the optional extra highlighted as an item was not fitted on collection of the van, had been informed by the handover person it would be fitted on 1st service. After finally getting a date for the service (numerous phone call and being told it should have been booked in when we collected the van) got day off work drove to Sydney only to be told they would not fit the item free of charge. I showed them the invoice from the show listing the item as an optional extra and the order form sent with all the optional extra highlighted, after some back and forth between staff members I was informed it had no dollar value against the “show card” submitted by the dealer. I informed them I had no idea what the show card was and how was I meant to know about it, my invoice shows the item as an optional extra – discussion got a little heated resulting in me leaving minus the service hence the delay in getting the first service).
Have tried to get someone from Sydney to confirm in writing why the optional extra on the invoice had not been fitted, no reply hence the need for a head office contact any help appreciated.
