Do you mean the interior lights of the van or the brake/indicator/tail lights?
Does the van have a battery fitted and is the battery switch (if fitted) on?
The setec power unit will disconnect the van battery from your circuits once it falls below 10.5v. So without the battery fitted the setec will be thinking you have a flat battery and will have isolated the battery. unfortunately this also will disconnect the 12v aux in circuit as well, a rather dopey way of doing things but that is how it works. this means that without a battery fitted the only way for you lights to work will be to have 240v connected. The only way round this will be to move your aux in wire and connect it to the wire that would normally connect to the positive terminal of the van battery. This will trick the setec into thinking you have a battery fitted and your lights etc will work when the car is connected. have a look here and you can see the wire marked AUX IN +VE that is the wire that you have to move. Or of course you could just fit a battery![]()
Just a thought, if the Setec Unit cuts out at 10.5 volts, could it be a voltage drop issue. It is a fairly long run of wire from the start battery to the caravan.
You could try starting the vehicle, this would increase voltage and may give you a clue. This would explain why theirs worked and yours did not, as they may not have had the length of cable to affect the voltage, or had a higher voltage in there battery to start with.
Good luck.