gday CG, no that isnt the only the only it should work, should work from mains supply too. need to ask some silly questions as i assisted one other vanner just last week.
have you turned it on the from the switch within the hws external point behind all the piping for it to warm up?
have you given it about 25mins to get hot?
if using gas, does the ignitor light illuminate(good trick to light the stove first to bleed the system, hws will light first go then)?
have failed these, have a look around the supply feed to the hws system and track along looking for the one-way valve, it just could be installed the 180o out, possibly kinked supply hose. cheers.