Hasn't improved in 20 years then, we drove in and out again.....
Yep, that is exactly what I do. A business can charge what it likes and offer whatever it wants. But the customers must decide whether the offering provides good value and not be afraid to vote with their feet if they decide it is not acceptable.
If one accepts a substandard offering then they only send a message to the owners that what they are providing is acceptable and they will then keep lowering the offering until it is rejected.
Unscrupulous owners know that people are mostly tolerant and don't want to cause a fuss and are thus taken advantage of.
I have, more than once, sat down in a restaurant, taken a good look around, looked at the menu, looked at the meals other diners are given and got up and walked out. This sends a strong message. I would rather not eat then pay good money for a meal I will not enjoy!
There is a lot of crap written about how we must support our country and local businesses. NO, NO, NO! We should support any business that supports its customers and realises that this is the most effective way to be successful. We should avoid ALL businesses that do not treat its customers well. It is not the obligation of a potential customer to buy a product or a service merely just because the owner has opened its doors.
I owned my own electrical retail and repair business back in the 70s when I was 20 years old. I learnt and adhered to those principles way back then. In that time I went through a serious recession and still grew the business from a staff of three to over twelve.
Mike